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How jk22 Handles Your Personal Information

Your account data stays under clear rules — what we collect, why we collect it, and how long we keep it. Access depends on your local law and eligible regions, and this page walks you through exactly where your information goes.

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jk22 What Our Privacy Policy Actually Covers

What Our Privacy Policy Actually Covers

When you open an account on jk22, we collect the details needed to verify your identity and process transactions — your name, contact information, and payment method details such as your bKash or Nagad wallet number. This data is used only for account management, fraud prevention, and processing your deposits and withdrawals. We do not sell your personal data to third parties.

Your information is stored on secured servers with SSL encryption, and access is restricted to authorised staff handling account operations. You can request a copy of your stored data or ask for corrections through our support channel at any time. Availability of these rights depends on your local law and eligible regions.

DATA PROTECTION

How We Keep Your Information Safe

We apply several layers of protection to your account data. Here is what that looks like in practice across the key areas of our privacy operation.

SSL Encryption All data transmitted between your device and our platform is encrypted via SSL. This covers login sessions, deposit flows through bKash or Rocket, and account updates.
Access Controls Only authorised staff with a specific operational need can access your personal data. Access logs are maintained and reviewed to prevent unauthorised use.
Data Retention Rules We keep your data only as long as your account is active or as required by applicable regulations. Once the retention period ends, data is securely deleted from our systems.
Third-Party Sharing Policy We do not sell or share your personal data with advertisers. Data is shared with payment processors like bKash and Nagad only to complete your transactions.
PRIVACY SUPPORT

Get Help With Privacy Questions

If you have a question about your data, a request to update your details, or a concern about how your information is used, our support team handles these directly. Reach out through any of the channels below and we'll respond with the specific steps for your account.

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Live Chat

Start a live chat from your account dashboard to raise a data query. Our team will confirm your identity and walk you through the request process step by step.

Email Support

Send your privacy request to our support email address. Include your registered account details so we can locate your record and respond accurately.

Account Settings

Some data updates — like your contact number or linked wallet — can be changed directly inside your account settings without contacting support.

Privacy Terms You Should Know

01
What is personal data?

Personal data is any information that can identify you — your name, phone number, email address, or payment wallet details like your bKash or Nagad number linked to your account.

02
What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification process we use to confirm you are who you say you are before processing withdrawals or large transactions.

03
What is a data subject request?

A data subject request is a formal ask from you to access, correct, or delete the personal data we hold about your account. We are required to respond within a reasonable timeframe.

04
What is SSL?

SSL (Secure Sockets Layer) is an encryption protocol that protects data moving between your browser or mobile app and our servers, keeping your login and payment details private.

05
What does data retention mean?

Data retention refers to how long we store your personal information after you close your account or stop using the platform, as required by applicable laws and regulations.

06
What is a privacy policy?

A privacy policy is a document that explains what data a platform collects from you, how it is used, who it is shared with, and what rights you have over that information.

Common Questions About Your Privacy

Here are the questions we hear most often about how personal data works on jk22.

We collect your name, email address, phone number, and the payment wallet details you use — such as your bKash or Nagad number — to verify your identity and process transactions.

Yes. Contact our support team via live chat or email with your account details. We will verify your identity and provide a summary of the personal data stored against your account.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Basic details like your contact number can be updated in your account settings. For changes to identity documents or linked wallets, contact support and we will guide you through the verification steps.

We retain your data for the period required by applicable regulations in your region. After that period, your information is securely deleted from our systems. Exact timelines depend on local law.

Yes. All payment transactions are processed over SSL-encrypted connections. Your wallet number is shared only with the relevant payment processor to complete the transfer and is not stored beyond what is required.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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